RETURNS AND CANCELLATIONS POLICY

In case you have changed your mind and want to return the order, No worries. We respect your decision. For many times after purchase of fashion product(Jewellery and Clothing) you change our mind later and decide not to wear it. We do no want you to regret your purchase decision ever. We value your money and we will not like you to waste your money in buying a product which you will never use. And hence we offer a very simple 3 step return policy.

1. Inform : Kindly share the name, product image and opening video via email (seemachoudhary04011975@gmail.com) within 48 hours of receiving the product. We will then review it and upon receiving approval please continue with below step.

2. Return : Once you receive confirmation for your return request approval, you need to ship us the products you need to return with all the original packaging by keeping it safely back into the box packaging. The product should be shipped back to us within 5 days from the day we approve your return request. The cost of shipping the product needs to be borne by the customer. The product should be in its original and unused condition with intact packaging. We will not be able to process the refund if the product is damaged or shipped without its original packaging. Please use a reliable courier service for shipping the product and share the courier details once product is shipped.

3. Refund : The final step, once we received the returned package from you, we will inform you within 24-48 hours about the receipt. After quality check we will calculate the applicable refund as per our refund policy and after then with in 3 days money will be refunded to customers account.

Cancellation

Every order is generally fulfilled within 6 hours of order placement. Orders once placed on our website our only eligible for cancellation until they are shipped from our warehouse. For COD orders we will call you for order confirmation before shipping. Prepaid orders cancelled before shipping will be refunded in your original payment mode (5% deduction as PG charges)

Refund Policy

Mode of Refund : If eligible for refund, the amount will be refunded in your original payment mode (5% deduction as PG charges)

Applicable deductions : 

1. Total of INR 250 towards the non-acceptance of prepaid orders will be deducted towards the forward and reverse shipment of the order being shipped back to warehouse.

2. For any online prepaid transactions, where the amount is deducted from your card/wallet and the order confirmation is not received, please contact us before  you place another order. We will confirm if your transaction was captured. In case of a new order placed before confirming with us, 5% towards the payment gateway charges will be deducted from the transaction amount before refund.

Eligibility : 

1. Damaged/used/products send without original packaging are not eligible for refunds. The items can be send back to you at an additional INR 125 shipping cost or you may collect them in person from our warehouse.

2. Item which are not informed for returns within 48 hours / not received by us within 5 days , are not eligible for returns.

3. All our products undergo multiple level of quality checks and sent. In case of quality not meeting your expectation, no money refund will be given

Refund Time

1. The applicable refund will be given to the customer within 3 working days from the day we receive the return products or the confirmation of the cancellation of the orders

If products received damaged, we will be happy to ship a replacement for the same product.

If anything is unclear or you have more questions feel free to contact at seemachoudhary04011975@gmail.com